On customer-centricity.
I definitely view setbacks as learning experiences, and we’re lucky to have had many, many of those learning experiences.
One of the fundamental roadblocks that has had an impact on how we approach the brand is that it was not at all easy to convince investors, friends, and family that it was a good idea at the beginning.
We have never operated with the benefit of the doubt, which means we have had to work extra hard to make sure we are succeeding in our most important mission: pleasing the customer.
Having to put blinders on and focus on that mission helped our team in the early days, even if it meant operating with a chip on our shoulder.
These days, it’s a little more obvious that Tecovas is a meaningful brand for a lot of people, but we are still built on the idea that we are making a positive difference for the only folks that matter: our customers.